Frequently Asked Questions
Here are answers to the questions we hear most. Don’t see yours? Call or text us at 919-794-5381 and we’ll be happy to help.
Booking & Pricing
How much does a house cleaning cost?
Every home is different, so pricing depends on your home’s size, condition, and the type of clean you need. We provide free, no-obligation estimates. Request your free estimate and our team will reach out to confirm the details.
What areas do you serve?
We serve Apex, Burlington, Cary, Chapel Hill, Durham, Garner, Graham, Greensboro, Hillsborough, Holly Springs, Mebane, Morrisville, Raleigh, and Wake Forest.
Which clean is right for me?
A Deep Clean is best for a first visit or a seasonal reset. Perfect Maintenance keeps your home clean on a weekly, bi-weekly, or monthly schedule. A Move-In / Move-Out Clean is for empty homes, and a Priority Clean focuses on the areas you choose. Each service page lists exactly what’s included.
Do you offer anything besides cleaning?
Yes. We offer carpet cleaning, home organizing, and wash & fold laundry service. Carpet cleaning can be scheduled on the same day as your house cleaning.
Can I book a cleaning for today?
Same-day cleanings are sometimes available. Contact us before 4:00 PM and we’ll check our schedule for you.
How many cleaners will you send?
It depends on the size of your home and the type of clean. Larger homes get a larger team so the work gets done efficiently. We’ll confirm your team size when you book.
How often should I schedule cleanings?
Most clients choose weekly, bi-weekly, or monthly Perfect Maintenance visits. If it’s been a while since your home was professionally cleaned, we recommend starting with a Deep Clean so your recurring visits keep it at that level.
Before Your Clean
Do I need to do anything before the team arrives?
To help us work efficiently, please pick up toys, laundry, and clutter, leave fresh linens out if you’d like your beds changed, and put away important documents and valuables. If items are left out, we’ll neatly stack and arrange them.
We need running water and electricity to clean. If we can’t complete the service because water or power is off, the full price is charged as a same-day cancellation fee.
Do I need to provide cleaning supplies?
No. Our team brings professional-grade supplies and equipment. If you prefer we use a specific product in your home, just let us know.
Do I need to be home?
Not at all. Many clients leave a key at the home and come back to a clean house. Just tell us where the key is. If we can’t get into the home on the day of your clean, the full price is charged as a cancellation fee.
What if you can’t get into my home?
If your team can’t get in, they’ll wait 10 minutes while our office tries to reach you. They will never enter without permission. If we still can’t get in, the lockout fee applies (the full price of the clean), so please double-check your key or entry instructions the night before.
Does my home need to be empty for a move-in or move-out clean?
Yes. Move-in and move-out cleans are priced and planned for an empty home so we can reach inside cabinets, appliances, and every corner. If furniture or belongings will still be there, let us know when you book so we can adjust.
What about my pets?
We love pets! Please tell us in advance what pets you have so we don’t startle them or accidentally let them outside, and secure them if visitors make them nervous.
I’m embarrassed about the mess. Should I be?
Never. There’s nothing we haven’t seen, and we don’t judge. We treat every home with complete discretion.
Day of Service
When will the team arrive?
We give a one-hour arrival window rather than an exact time, because traffic and earlier appointments can shift the schedule. For example, if your appointment is at 10:00 AM, your team will arrive between 10:00 and 11:00 AM. We’ll keep you posted if anything changes.
Will I get the same team every time?
We try to, because consistency makes for better service. If your usual cleaner isn’t available, another trained team member will follow the same checklist and notes for your home.
Can I add tasks on the day of my clean?
Your team follows the plan we confirmed with you. To add something, please contact our office and we’ll update your service. If a clean will take longer than planned, our office will check with you before the team keeps going.
Do you take photos in my home?
Yes. Our team takes before and after photos of the areas they clean so we can check quality. We never photograph family photos or personal items.
What if something in my home is already damaged?
Before starting, your team notes and photographs any existing damage and reports it to our office, so everyone has a clear record.
I have cameras in my home. Is that okay?
Absolutely. Many of our clients have cameras, and our team is trained to work professionally in every home.
Do you do a final walk-through?
Yes. Your team does a final walk-through before leaving. If you’re home, we’re happy to do it with you so anything you’d like touched up gets handled before we go.
Are you insured and background-checked?
Yes. DJM Cleaning Home Services is fully bonded and insured, and every team member is background-checked and trained before cleaning in your home.
What if something was missed?
Let us know within 24 hours of your clean and we’ll come back to re-clean that area, free of charge.
Payment & Cancellations
How do I pay?
We require a card on file to hold your appointment. For your security, 50% of the service price is secured 24 hours before your appointment, and cards are charged at 8:00 AM on the day of the clean. You can also request a Square invoice and pay by credit or debit card, bank transfer, Venmo, or PayPal.
What if I need to cancel or reschedule?
Please call or text us at 919-794-5381 at least 2 days before your appointment to avoid a fee. With less than 2 days’ notice, 50% of the service price is charged. Same-day cancellations are charged 100% of the service price.